Usabilla awards Transavia and KPN for innovating in the Voice of Customer sector

05 OCTOBER 2016, AMSTERDAM
Summary
Usabilla, leader in user feedback solutions, awarded Transavia and KPN for innovating in the Voice of Customer (VoC) sector. Usabilla initiated the “Beyond the Button Awards” which were held during their flagship event, Usabilla Exchange, at the Hermitage in Amsterdam. With Usabilla, you can implement a feedback button on your website, run surveys and collect live feedback from your users. The awards were focused on exceptional implementations of Usabilla’s VoC solution. Transavia received an award for the category “Most creative implementation”, and KPN for the “biggest satisfaction score improvement”.

Usabilla, leader in user feedback solutions, awarded Transavia and KPN for innovating in the Voice of Customer (VoC) sector. Usabilla initiated the “Beyond the Button Awards” which were held during their flagship event, Usabilla Exchange, at the Hermitage in Amsterdam.

With Usabilla, you can implement a feedback button on your website, run surveys and collect live feedback from your users. The awards were focused on exceptional implementations of Usabilla’s VoC solution. Transavia received an award for the category “Most creative implementation”, and KPN for the “biggest satisfaction score improvement”.

KPN saw their online customer satisfaction score increase by 70% for the consumer market in just one year. This remarkable improvement recognizes KPN’s customer-centric approach. After collecting valuable online feedback items with Usabilla and truly listening to their users, KPN made website changes that had a direct impact on the overall customer experience.

Transavia, on the other hand, implemented Usabilla on ipads throughout their offices and on their intranet. Instead of limiting the use of the solution to only online customers, the company encouraged employees to rate how they are feeling on a daily basis and justify this with qualitative feedback. The input collected was then used for HR purposes and to improve Transavia’s Employee Satisfaction Index. Transavia also presents the live results on a dashboard in key office areas.

Over 300 professionals from leading brands attended Usabilla Exchange and followed insightful presentations from TUI and de Bijenkorf. The “Beyond the Button Awards” will take place every year to celebrate excellence in the Voice of Customer industry. -

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Press Contacts

Lana Miller, Brand and Content Manager, Usabilla
lana@usabilla.com

Anita Sunter, Sr. Corporate Communications Advisor, Transavia
anita.sunter@transavia.com

About Usabilla

Usabilla helps brands like KLM, Tommy Hilfiger, Philips and Booking.com to improve the performance of their websites, apps, and emails with live user feedback.

Usabilla was founded with the belief that continuous user feedback is the key to any successful website, product, or service. Over 20,000 clients worldwide use our Voice of Customer solutions to improve user experience, increase conversions, and boost customer satisfaction.


For more information visit usabilla.com

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