Usabilla awards Transavia and KPN for innovating in the Voice of Customer sector

05 OCTOBER 2016, AMSTERDAM
Summary
Usabilla, leader in user feedback solutions, awarded Transavia and KPN for innovating in the Voice of Customer (VoC) sector. Usabilla initiated the “Beyond the Button Awards” which were held during their flagship event, Usabilla Exchange, at the Hermitage in Amsterdam. With Usabilla, you can implement a feedback button on your website, run surveys and collect live feedback from your users. The awards were focused on exceptional implementations of Usabilla’s VoC solution. Transavia received an award for the category “Most creative implementation”, and KPN for the “biggest satisfaction score improvement”.

Usabilla, leader in user feedback solutions, awarded Transavia and KPN for innovating in the Voice of Customer (VoC) sector. Usabilla initiated the “Beyond the Button Awards” which were held during their flagship event, Usabilla Exchange, at the Hermitage in Amsterdam.

With Usabilla, you can implement a feedback button on your website, run surveys and collect live feedback from your users. The awards were focused on exceptional implementations of Usabilla’s VoC solution. Transavia received an award for the category “Most creative implementation”, and KPN for the “biggest satisfaction score improvement”.

KPN saw their online customer satisfaction score increase by 70% for the consumer market in just one year. This remarkable improvement recognizes KPN’s customer-centric approach. After collecting valuable online feedback items with Usabilla and truly listening to their users, KPN made website changes that had a direct impact on the overall customer experience.

Transavia, on the other hand, implemented Usabilla on ipads throughout their offices and on their intranet. Instead of limiting the use of the solution to only online customers, the company encouraged employees to rate how they are feeling on a daily basis and justify this with qualitative feedback. The input collected was then used for HR purposes and to improve Transavia’s Employee Satisfaction Index. Transavia also presents the live results on a dashboard in key office areas.

Over 300 professionals from leading brands attended Usabilla Exchange and followed insightful presentations from TUI and de Bijenkorf. The “Beyond the Button Awards” will take place every year to celebrate excellence in the Voice of Customer industry. -

----

Press Contacts

Lana Miller, Brand and Content Manager, Usabilla
lana@usabilla.com

Anita Sunter, Sr. Corporate Communications Advisor, Transavia
anita.sunter@transavia.com

About Usabilla

Founded by Paul Veugen in 2009, Usabilla helps big brands like Philips, CNN, Tommy Hilfiger, Nike & KLM improve their digital channels. How? With targeted, contextual user feedback. Whether it’s a website, app or email, Usabilla gives users an easy way to let brands know what they think so they can get the insights they need to optimize for a better experience.


For more information visit usabilla.com

news